Testimonials
Our customer service is extremely important to us, and we always do our best to make sure your event is special! So we love to hear back from our customers, please take a look at some of the feedback we have received below. If you would like to leave us a review, it is really simple, either contact us to get in touch, or:
Jenna Hodgson
16th October 2025
Great service from start to finish. Easily contactable via email or phone along with a user friendly website. Delivery drivers are very helpful. We’ve used them twice this year and can’t fault the service!
Faye Devlin
20th September 2025
Booking easy. Communication a few days before and day of event was great. Guys were on time to set up and take away. We had the candy twister disco dome. Highly recommend!
Lou Stubbs
27th August 2025
Booked a castle, slush machine, arcade and garden furniture. All turned up on time and the guys set everything up, small issue which was resolved very swiftly. I would definitely recommend, we plan to use them again! Good customer service and friendly staff. Everyone enjoy themselves, thank you again guys!
Heyder Bashir
23rd September 2024
Great customer service! After I ordered what I thought was a slide? Which turned out be a something completely different ( not a slide) something I didn’t expect.I rang big bounce with only half an hour until my son’s birthday party to ask if they had an alternative castle. I paid an extra fee for delivery and set up at a reasonable price of £40 through no fault of there’s. The manager was lovely and sorted this out swiftly Evan though they were very busy that day. I would definitely use them again as I think good customer service goes a hell of a long way. They could have quite easily said no sorry we can’t swap it there’s nothing we could do and that would have been my son’s day ruined! Very reasonable with prices compared to a lot of other bouncy castle companies. I’ve used a lot over the years having three children. Would definitely recommend Big Bounce
saaimah sidat
22nd September 2024
Amazing company! Bouncing castle was set up on time, and the drivers were very friendly and professional. Would highly recommend this company as they also have a huge selection of bouncy castles on their website! Great service and great value! Definitely will be using this company again. Thank you!!
